Reference

Legal foundation for your erek06 account

When you open an account with us, we commit to clear terms, transparent data handling, and your right to know what happens to your information.

Account security practicesData we hold and whyYour contact and withdrawal rightsHow long we keep your information

Explore the Lobby Read FAQ

Our legal framework and where we operate

erek06 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

erek06 operates where local law permits. Your account access and eligibility depends on local law in your region. We hold your funds securely and process deposits via DANA, OVO, GoPay and QRIS through verified payment partners who handle settlement. When you request a withdrawal, we verify

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your identity and account standing before processing your payout. Players in Bandung, Medan and across Indonesia can access the same account terms and support channels. Our legal obligations include keeping accurate records of your deposits and withdrawals, which we retain for the period required by local
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regulation and our internal compliance framework. If you have questions about whether our service is available to you where you are, contact our support team using any of the channels listed in the Support section below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about legal and account matters

Team online

Live chat

Open your account dashboard, select Support and start a chat. Our team responds during operating hours and will escalate legal inquiries to the appropriate desk.

Email support

Send account or legal questions to our support mailbox. We aim to reply within 24 hours on business days. Include your account ID and a clear description of your request.

Account settings

Log in to your account, go to Settings, then Contact Preferences to review how we reach you and update your details. You can request records of your account activity anytime.

HOW WE PROTECT YOU

Data security, account access and your information rights

Account security

Your login credentials are encrypted during transmission and storage. We use industry-standard protocols to prevent unauthorised access. If you suspect account compromise, change your password immediately or contact support.

Data we collect

We collect your name, contact details, payment information and activity history to verify your identity, process deposits and withdrawals, and comply with local regulations. We do not sell this data.

How long we keep it

We retain your account records for the duration of your account plus the period required by local law. When you close your account, we retain transaction records only as long as regulation requires.

Cookies and tracking

We use cookies to keep you logged in and to understand how you use the lobby. You can disable non-essential cookies in your browser settings without losing core account function.

Request your data

You can request a copy of all personal data we hold about you. Contact support with your account ID and we will compile and send your records within the timeframe required by local law.

Account closure

You can close your account anytime in Settings > Account. We will process any outstanding withdrawals first, then securely archive your data according to our legal retention policy.

Your rights and account obligations

Yes. Log in to your account, go to Settings > Privacy and select Request My Data. We will compile your information and send it to your registered email. This includes your profile, deposits, withdrawals, login history and support interactions.

We retain transaction records for the minimum period required by local law and our compliance obligations, usually 5–7 years. After that, data is securely deleted. You can request deletion of non-essential records by contacting support.

Your funds remain in your account and available for withdrawal anytime. Inactivity does not expire your balance. If you forget your login details, use the password reset option or contact support to regain access and withdraw your money.

We share only what is necessary to process your payments and comply with law. This includes payment processors (DANA, OVO, GoPay, QRIS operators) and regulators where required. We do not sell your data to marketers or other businesses.

When you create an account, you accept our Terms of Service, which cover account use, deposits, withdrawals, disputes and liability limits. A copy is available in Settings > Legal Documents. Contact support if you have questions about any term.

Contact our support team using the channels above and mark your inquiry as Legal or Compliance. For serious concerns, include as much detail as possible. We investigate all reports and respond according to local law and our internal procedures.

Yes. Go to Settings > Privacy and select Manage Consent. You can withdraw consent for non-essential uses such as marketing emails. Core data uses (identity verification, payment processing) cannot be disabled without closing your account.

Legal foundation for your erek06 account

How to contact us about legal and account matters

Live chat

Email support

Account settings

Data security, account access and your information rights

Account security

Data we collect

How long we keep it

Cookies and tracking

Request your data

Account closure

Your rights and account obligations

01 Can I see what personal data erek06 holds about me?

02 How long does erek06 keep my account information after I close my account?

03 What happens to my deposits if I don't use my account?

04 Is my information shared with third parties?

05 What legal terms apply when I open an account?

06 How do I report a legal or compliance concern about erek06?

07 Can I change or withdraw my consent to how erek06 uses my data?

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