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Our Terms & Conditions – What You Need to Know

When you open an account with erek06, you're entering into a straightforward agreement that protects both of us.

Account creation in 90 secondsDANA, OVO, GoPay, QRIS acceptedVerified withdrawal process24/7 support contact

What Our Terms Cover

erek06 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with erek06 is governed by these terms and all relevant local law where permitted. We operate by verifying your identity before your first withdrawal, requiring you to use only your own account and genuine payment methods. Deposits via DANA, OVO, GoPay and QRIS are

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processed against your identity documents to prevent fraud. You agree not to use our platform for money laundering, underage access, or any activity banned in your region. Your account balance is yours; we hold it in trust and do not use deposits for our own operations.
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Withdrawals are processed within 24 hours of verification. We reserve the right to suspend accounts that breach these terms or local regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Contact Us About Your Account

Team online

Live Chat

Our support team answers account and terms questions via chat every day 09:00 to 23:00 Jakarta time. Use the chat widget in your account lobby or on our home page.

Email Support

Send queries about your account or these terms to [email protected]. Expect a response within 4 hours during business days, 12 hours on weekends.

In-App Help

Open the account menu inside erek06 and tap 'Terms & Support'. You'll find a searchable FAQ and direct escalation option if you need to dispute a transaction or suspension.

YOUR DATA & SECURITY

How We Protect Your Account & Information

Account Verification

Before you can withdraw, we verify your identity using your deposit payment method. This step prevents fraud and ensures rewards go to the right person. Players in Bandung, Medan and across Indonesia see the same verification flow.

Data Retention

We keep your account and transaction history for 5 years after closure, as required by Indonesian financial regulations. Your personal data is encrypted and stored on secure servers; we do not sell it to third parties.

Cookie & Tracking

We use cookies to remember your login, game preferences and account balance. These cookies do not track you across other websites. You can disable non-essential cookies in your account settings without losing access.

Dispute Resolution

If you believe a transaction was made in error or your account was misused, email [email protected] with your account ID and transaction ID. We investigate within 48 hours and respond with findings.

Password & Login

Use a unique, strong password for your erek06 account. Do not share your login credentials. If your password is compromised, change it immediately via Account Settings or contact support.

Account Suspension & Appeal

If we suspend your account for a terms breach, we send notice to your registered email and support channel. You have 14 days to appeal the suspension with new evidence or context.

Questions About Your Terms & Account Rules

You breach our terms. All deposits must come from payment accounts registered in your own name — DANA, OVO, GoPay or QRIS. If we detect a third-party payment, we suspend your account and forfeit any balance. This rule exists to prevent fraud and money laundering.

No. One account per person. If we find duplicate accounts linked to the same identity, we close all of them and forfeit balances. This protects fair play and prevents bonus abuse.

Withdrawals are available at any time after your account is verified. There is no expiry on your balance. If you do not withdraw for 12 months, we send a reminder email. After 24 months of inactivity, accounts may be frozen under local dormancy rules.

Open Account Settings and select 'Close Account'. We will process any balance owed to your original payment method within 3 business days. You can reopen an account anytime. To withdraw consent on data use, email [email protected] with your account ID.

Yes, these terms apply uniformly across Indonesia where local law permits. Deposit and withdrawal methods — DANA, OVO, GoPay, QRIS — are available nationwide. Support hours and payment clearing times are the same regardless of your location.

We can update these terms, but we notify you 30 days in advance via email and on this page. Material changes such as new fees or withdrawal delays require your explicit acceptance before they take effect. If you do not accept, you may close your account penalty-free.

Contact our support team with your account ID and transaction ID. We investigate disputes within 48 hours. If we find an error, we reverse the transaction or restore your balance. If you remain unsatisfied, you have the right to escalate to local regulatory bodies where access or eligibility is discussed, depends on local law.

Our Terms & Conditions – What You Need to Know

How to Contact Us About Your Account

Live Chat

Email Support

In-App Help

How We Protect Your Account & Information

Account Verification

Data Retention

Cookie & Tracking

Dispute Resolution

Password & Login

Account Suspension & Appeal

Questions About Your Terms & Account Rules

01 What happens if I use a payment method that isn't mine?

02 Can I have more than one erek06 account?

03 How long do I have to withdraw after a win?

04 What if I want to close my account or change my terms consent?

05 Do these terms apply the same way in Bandung, Medan and other cities?

06 Can erek06 change these terms?

07 What if I disagree with a transaction or account action?

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