Reference

How erek06 Protects Your Account Information

When you open an account with erek06, your personal data and withdrawal details stay encrypted and separate from our game servers.

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REACH US ANYTIME

Privacy Questions? Here's How to Contact Us

Team online

Live Chat

Our support team is available 24/7 in the account menu. Ask about your data, request a copy of what we hold, or report privacy concerns. Replies usually arrive within 2 hours during peak times.

Email Support

Email [email protected] with any data-access request or concern. Include your account username and the date of your inquiry. We respond within 5 business days.

Account Settings

Navigate to Settings > Privacy & Security on your account dashboard to view your stored data, download your withdrawal history, and manage cookie preferences without leaving the page.

SECURITY AT CORE

How We Keep Your Data Safe

Encryption

All data in transit—logins, deposits via DANA, OVO, GoPay, QRIS, and withdrawals—uses TLS 1.3 encryption. Data at rest is encrypted with AES-256 on isolated database servers in Bandung and Jakarta.

Access Controls

Only our payments team and compliance staff can see your withdrawal address and transaction history. Game-activity logs stay separate and are accessed only for fraud investigation or your own account review.

Data Retention

Account details are kept active while you play. After you request closure, we anonymise personal data within 90 days and retain transactional records for seven years where law requires, then delete them permanently.

Third-Party Audits

We conduct annual penetration testing and share results with our payment partners DANA, OVO, GoPay, and QRIS. Any vulnerability we find is patched within 48 hours and logged in our compliance database.

Cookie & Tracking

Session cookies expire after 24 hours of inactivity. Marketing pixels track your clicks only if you allow them; essential cookies for login cannot be disabled. Manage your choices in Settings > Privacy & Security.

Your Data Rights

You can request a full copy of your stored data, ask us to correct it, or request deletion—depending on local law. Submit requests via Settings > Privacy & Security or email [email protected], and we'll respond within 14 days.

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth, and withdrawal address. We also collect device information such as your IP address and browser type for security and fraud prevention. Payment methods—DANA, OVO, GoPay, QRIS—are linked but not stored in full; only your transaction reference is saved.

Your personal details (name, phone, address) are anonymised within 90 days. Transaction history and withdrawal records are kept for seven years to comply with Indonesian tax and anti-money-laundering law. After seven years, all records are permanently deleted from our servers.

Yes. Go to Settings > Privacy & Security on your account dashboard and select 'Download My Data.' We'll email you a complete file within 7 business days. You can also email [email protected] with your request and account username.

No. We do not sell your data. We share it only with payment processors (DANA, OVO, GoPay, QRIS), customer-support contractors, and compliance authorities when required by law. You can see the full list of processors in Settings > Privacy & Security.

Session and security cookies cannot be disabled—they keep your account safe. Non-essential marketing cookies can be turned off in Settings > Privacy & Security or your browser privacy settings. Disabling them will not log you out or prevent withdrawals.

Request a reset via the login page. We'll send a link to your registered email. Click it within 24 hours to create a new password. For security, we do not email or chat your password; you must reset it yourself. If you lose email access, contact our support team via live chat or email [email protected].

Yes, depending on local law. Submit a deletion request in Settings > Privacy & Security or email [email protected]. Personal data is anonymised within 90 days. Transaction records are kept for seven years for tax compliance, then deleted. Game history is anonymised after 90 days.

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